Cave Hiker

IRISH CARE PACKAGES

 

FAQ

Frequently Asked Questions

How many Irish care package options do you have?


We currently offer 8 staple Irish care package options: - What d'ye fancy? Snack Box - Culture & Céilí - Life & Lineage - Erne Larder Gourmet Condiments - Misneach Matters - An Evening to Yourself - Stout Bundle 2 Doggie Care Packages: - In the Dog House - Out of the Dog House 4 Under $35 Care Packages: - Breath of Fresh Éire - Irish Hot Whiskey Kit - Midnight Snack Box - Irish Tea Trio We also have various rotating options throughout the year. Subscribe to our mailing list to be the first to see our really fun options launching soon!




Is shipping included?


Our aim is to bring a genuine taste of Ireland to your doorstep. This usually includes imported products and heavy items. While we are unable to offer free shipping we work with a number of couriers directly to give you the best rate based on the weight and dimensions of your particlular care package. We randomly have free shipping promotions throughout the year so be sure to sign up to our mailing list. International Shipping will incur shipping fees as per our Shipping Partners Rates. This will be automatically calculated for you at checkout. We do remind you to check import fees that you may incur for your particular country.




Will I receive the package first or will it be shipped directly to my family member?


Usually people ship it directly to the giftee. Although, that won't be necessary if you are the giftee. #TreatYourself If you want to receive it first and hand deliver, just keep your billing and shipping address the same at checkout.




Can I request that you include a personal note for me in the greetings card? Does it cost extra?


Absolutely, no problem. We have a number of greetings cards available throughout the year. Feel free to add any personalised message to your selected greetings card when prompted. If you prefer to leave your card blank just type N/A in the personalisation box. NB: (PLEASE PLEASE PLEASE spell check and re-read your personalized message. We cannot be sure if the spelling/grammar mistake is an inside joke or not. We will only write what you type.)




Can you curate a special package for me other than Irish?


Yes, we would love to curate a unique box for you. Reach out to us directly at customerservice@fromovertheire.com and we will come up with a plan together. Also, remember to keep an eye out on our social media as we will be launching some new packages very very soon.




How long do orders take to ship?


Each order will be processed within 24 hours. We aim to ship your Irish care package within 1 business day. We rely on our Shipping Partners so we are unable to guarantee an exact arrival date but typically orders arrive within 3-5 days. We've even seen some care packages arrive within 24 hours! You will receive tracking details for your order via email, so you can stay in the loop. International delivery dates are estimates and are subject to recipients country’s customs protocol. Please note additional delays are possible due to Covid 19 restrictions and Brexit.




Oh no! I have put the wrong shipping address!


Don't worry, these things happen. Reach out to us as soon as you notice the mistake - hopefully the package won't have shipped yet so we can fix it for you. However, if it has already shipped, your best option is to reach directly out to the carrier and they will advise you of your next step.




Are receipts included in the package?


We've all been there. Someone opens your birthday or christmas present and you forgot to take off the price tag. *facepalm* #Scundered We never ever put receipts in the box. Almost all our orders are surprises! :) You will, however, receive your receipt by email. More environmentally friendly too.




Will I receive exactly what's in the photo


Each of our boxes were personally curated and developed to convey a particular idea of Ireland. We can guarantee the products inside your chosen package will do exactly that. In the unlikely event we run out of a particular product we will replace it with an equal or higher value product. We frequently collaborate with small business so a lot of our products are unique and some are rare, hard-to-source items so availability can be tricky at times. This can work out well though, especially if you are treating yourself. After all, the surprise of a care package is half the magic!




Are all your products Irish?


All of our products are Irish inspired, Irish made or from companies that are Irish owned. Don’t be alarmed if you see the odd product from the UK/USA. No politics here :) After all, us Irish are in every corner of the world!




I have a small business and I think my product would be great in your boxes.


We like to pay it forward and support small businesses, like ourselves. We have so many awesome collaborations in the pipeline! Please reach out to us at customerservice@fromovertheire.com




Will I get a tracking number?


Absolutely! We're usually the ones refreshing our tracking number as soon as we've placed an order hoping it'll already be on its merry little way to our doorstep. You will receive tracking details by email, so you can stay in the loop.




I want to order multiple boxes for a bridal party or special occasion. Is that possible?


We would love to be part of your special occasions. Thanks for thinking of us! Reach out to us at customerservice@fromovertheire.com and we'll curate a care package that suits your tastes and needs.